General terms and conditions

Continental Brno s.r.o.
Kounicova 680/6

Brno 602 00
ID: 08612129
VAT: CZ08612129

the company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 2573

 

Subject Matter The subject matter of these General Terms and Conditions of the company Continental Brno, s.r.o. is the regulation of the ordering and acceptance of offers, particularly for accommodation, congress, catering, and related services, and the regulation of the conditions for their provision at the Hotel Continental Brno (hereinafter referred to as the "GTC").

Parties to the Contractual Relationship

1. Continental Brno s.r.o. with its registered office at the address Kounicova 6, 602 00 Brno, Company Identification Number (IČO): 08612129, the company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 2573 (hereinafter referred to as the "Provider" or "Hotel")

2. The Ordering Party – as a natural or legal person (hereinafter referred to as the "Ordering Party" or "Guest") These terms and conditions apply generally to all hotel guests and agencies, or individuals arranging services for third parties, with whom no written agreement for the provision of services has been concluded.

Conclusion of the Contract

1. Pre-contractual arrangements include the ordering of services, the negotiation of their terms and conditions, and the confirmation of the final order by 1 the company.  

2. Orders for services must be made in writing and must clearly state who is making the order and what its subject matter is (type of services, dates, prices, etc.). Orders can be placed by telephone, email, through the company's website, through an online reservation system, or in person at the reception of the Hotel Continental Brno.

3. The negotiation of terms and conditions is communication between the Ordering Party and the company and is therefore not considered an offer with an addition or deviation pursuant to Section 1731 et seq. of the Civil Code.

4. Confirmation of the order (especially by signing the order, email confirmation, automatic confirmation generated by the relevant online reservation system) expresses the company's consent to provide the ordered services to the agreed extent, and the contract is concluded at this moment. Individual conditions may be established.

5. If additional services are subsequently ordered by the Ordering Party, or a person designated/representing them, both the company and the Ordering Party are obliged to proceed in accordance with this article. The company hereby undertakes to make its best efforts to provide the additionally requested services, but does not guarantee their provision.

6. By concluding the contract, the company is obligated to provide the Ordering Party with the services stipulated in the contract, and the Ordering Party is obligated to accept these services and pay the company the agreed price.

 

Service Prices and Payment Terms

1. Prices always include VAT at the statutory rate. The Ordering Party shall pay for the services according to the terms agreed in the contract.

2. Accommodation can be paid for in cash; we accept CZK, EUR, and USD. In the case of payment by credit/debit card, the billed amount will be in CZK, EUR, USD, or according to the selected currency based on the possibilities of the Ordering Party's bank.

3. If the company requires a deposit for the ordered services, the Ordering Party is obliged to duly pay this deposit to the company, i.e., in the amount and by the due date specified in the contract; payment of the deposit means crediting the relevant amount to the company's bank account, unless otherwise agreed. If the deposit is not duly paid by the Ordering Party, the company reserves the right to cancel the confirmed order, and this cancellation will be considered a cancellation by the Ordering Party, and the company is thus entitled to demand payment of a contractual penalty from the Ordering Party.

4. The Ordering Party undertakes to pay the tax document for the provided services (invoice) within the payment period stated therein; unless otherwise agreed, the payment period is 14 days from the date of its issuance. Any discrepancies in the tax document (invoice) must be claimed by the Ordering Party in writing within 5 days of the date of its receipt, but no later than the due date of the tax document (invoice). If the company acknowledges the claim regarding the tax document (invoice) as justified, the due date of the tax document (invoice) in question is postponed, and the amount stated in the claimed tax document (invoice) will 1 be payable within the payment period stated in the corrected tax document (invoice). For a claimed tax document (invoice) where the company finds the claim unjustified, the amount in question is payable on the due date stated on the claimed tax document (invoice)

5. Payment is considered made at the moment it is credited to the company's bank account stated on the tax document (invoice), unless otherwise agreed.

6. All payments will be made in the currency that corresponds to the currency stated in the contract. Prices in EUR or USD will be calculated using the current daily exchange rate valid on the date the service is provided.

7. In the case of payment to an account held in EUR, the payment will be made as a SEPA payment. Charges SHA – payer pays their own, recipient pays their own. Otherwise, the company reserves the right to additionally charge the difference that arises for the company due to remittance to an account other than the one stated on the tax document for the provided services (invoice).

 

General Cancellation Terms

1. Cancellation always means the annulment, postponement, or modification of a confirmed order.

2. The Ordering Party is obliged to submit the cancellation in writing to the person with whom the terms and conditions of the contract were agreed. If the Ordering Party cancels ordered and confirmed services, they are obliged to pay the company a contractual penalty according to the pricing conditions of the given reservation or order.

 

Cancellation Terms for Standard and Non-Refundable Reservations

 

Standard Reservations

1. A credit card guarantee is required for standard reservations. The reservation applicant will fill in their credit card details. The credit card provided as a guarantee for the reservation of accommodation services may be pre-authorized for an amount up to the total price of the reservation to verify the card's validity and sufficient funds to cover the reservation costs. Pre-authorization is not a final payment and will be released within the timeframe determined by the issuing bank. If it is not possible to pre-authorize the credit card, the reservation applicant will be asked to provide the correct payment details. If the reservation applicant does not provide the correct payment details within 2 hours of receiving the request, the entire reservation will be cancelled.

2. Cancellation of the reservation must be made at least 24 hours before the expected arrival time (the expected arrival time is understood to be 2:00 PM (2 PM) local time (Brno) on the day of arrival). In the event of a later cancellation or a no-show (the guest does not cancel the reservation and does not arrive at the hotel by midnight and does not inform the provider of a late arrival), the provider is entitled to charge an amount equal to the price of accommodation including the applicable VAT rate for the first night as a contractual penalty for cancellation.

Non-Refundable Reservations

1. In the case of a non-refundable reservation, prepayment of a deposit amounting to 100% of the accommodation cost is always required.

2. In the event of cancellation, modification, or a no-show (the guest does not cancel the reservation and does not arrive at the hotel by midnight and does not inform the provider of a late arrival), the total amount of the deposit will be charged by the provider as a contractual penalty for cancellation of the reservation, and no part of the payment will be refunded. The reservation is final. By confirming a reservation with non-refundable conditions, the Ordering Party acknowledges that there is no legal claim for compensation, even in the event of a change of plans or force majeure.

 

Complaints Regarding Services

The Ordering Party is obliged to lodge complaints regarding services provided by the company in writing with the person with whom the terms and conditions of the contract were agreed, or with the company's director. This complaint must be made without undue delay after discovering deficiencies in the services, but no later than the day following the last day on which the services in question were provided to the 1 Ordering Party. Later complaints will not be taken into account

 

Withdrawal from the Contract

1. Each of the contracting parties is entitled to withdraw from the contract under the conditions and for the reasons stipulated by law or the contract.

2. The Provider is entitled to withdraw from the contract with immediate effect (in whole or in part) if the Ordering Party materially breaches the contract or repeatedly breaches any obligation under the contract.

3. The contracting parties have agreed that if the subject of the agreement is a contract obliging continuous/repeated activity (pursuant to Section 2004 paragraph 3 of the Civil Code), the contracting parties may only withdraw from it with future effect.

Other Rights and Obligations of the Contracting Parties

1. All disputes arising in connection with the provision of services by the Company, including related services of the Company, shall be governed by Czech law and shall be settled by a common court with jurisdiction over the Company, regardless of the registered office/residence of the Customer. The priority is to resolve disputes amicably.

2. Pursuant to the provisions of Section 14 of Act No. 634/1992 Coll., on consumer protection, the Provider hereby informs the Consumer of the possibility to file a motion for out-of-court dispute resolution with the following dispute resolution entity: Česká obchodní inspekce Ústřední inspektorát – oddělení ADR Štěpánská 15 120 00 Praha 2 Email: adr@coi.cz Website: adr.coi.cz

 

Protection of Personal Data

Personal data obtained in connection with the Provider's activities are processed and stored in accordance with applicable European and Czech legislation. More detailed information on the processing of personal data can be found in the Information on the Processing of Personal Data, which is available on the Provider's website.

Force Majeure

If, despite all reasonable efforts, the company or the Ordering Party is unable to meet the agreed conditions due to the occurrence of force majeure, it has the right to withdraw from the contract without further action, unless the parties agree otherwise. Force majeure shall be understood to mean in particular war, mobilization, internal unrest, confiscation, strike, lockout, damage to the hotel and its facilities as a result of natural disasters or internal unrest, export and import restrictions, explosions, epidemics, and lack of materials caused by the aforementioned reasons; in the event of force majeure, neither the Ordering Party nor the company is entitled to assert any sanctions or equivalent claims against the other party. This provision shall also apply in the event of damage to the hotel due to an accident (water or electricity distribution board failure, etc.); in this case, the company undertakes only to offer the Ordering Party alternative accommodation in an accommodation facility of the same or higher category.

 

Final Provisions

These GTC (General Terms and Conditions) shall come into effect and validity on January 1, 2024.